I have been wondering what the hell is wrong with my Quinny 2007 because the straps seem short and the seat seems a bit on the small side and today I have discovered that there is a fault, but we’re not allowed to call it a “fault” by Dorel (distributor for Quinny) because they didn’t think that selling pushchairs with too short straps and too small seats is a “fault” or worthy of a recall…
I went to the playgroup today and I mentioned in passing that I was thinking of selling my Quinny Buzz because the straps were driving me mad and it was a nightmare using it with winter clothing or the footmuff. I was shocked when my friend said that she had been to Mothercare recently and had been advised that there was a “fault” with 2007 models and that she would need to get special extending straps which would be ordered for her free of charge.
I purchased my Quinny Buzz from Babyworld and the lady I spoke to a short while ago seemed to be initially unaware of this problem.
Not one to waste time, I called up Dorel UK, the distributor for the Quinny and apparently there has been an “issue” with the straps but that it’s not a ‘fault’. Hmm…I think if the strap is so short that people with babies that aren’t even a year yet can’t fit their baby in a pushchair that should last till they’re 3, it’s a…say it with me…fault.
I then discover that there is also an offer of a “larger seat” which is apparently “if” you find that your baby doesn’t quite fit in the seat. Funny that because on Friday I did think that the bambino was looking a bit squished with her too tight straps….
What I take issue with is the fact that there very clearly is a fault with the straps and the seat (both items which they dispatch free of charge..) yet this was not communicated to me by Babyworld and it hasn’t been made public knowledge by Dorel. I recognise that admitting that you’ve cocked up the straps and the seat might impact on your PR and your sales, and even your launch into the US, but I shouldn’t really have to find out by accident over a gossip at the playgroup! I have been a huge Quinny Buzz fan but…I am very disappointed by Dorel.
So what does this mean for you? If you own a Quinny Buzz 2007 and the straps are feeling short or your baby’s arms look awkward in the seat, get in touch with Dorel UK on 01842 763 281 and you can also get in touch with the store where you purchased your Quinny. Babyworld are dispatching some straps and Dorel have a seat on order for me as they don’t have any strawberry seats in stock. I have had a look on both the Dorel and Quinny site and neither appear to make any mention of this “issue”….